Case Study - Redefining healthcare performance for patient-first care
NovaCare struggled with disjointed processes impacting patient experience. K29 designed and implemented a performance transformation framework, improving operational efficiency by 30% and boosting patient satisfaction scores.
- Client
- NovaCare Health Network
- Year
- Service
- Operations Optimisation, Digital Workflow Strategy, Performance Transformation
Overview
NovaCare Health Network, a leading healthcare provider, struggled with fragmented workflows, long patient wait times, and low operational efficiency across its clinics. The lack of integrated systems created bottlenecks that negatively impacted both staff productivity and patient experience.
K29 Consulting partnered with NovaCare to design and implement a performance transformation framework leveraging digital workflow automation and process redesign. We introduced an integrated patient management dashboard, streamlined scheduling, and trained teams to deliver faster, more efficient care.
These changes significantly improved operational performance and elevated patient satisfaction scores while maintaining quality standards.
What we did
- Workflow Analysis
- Conducted a full diagnostic of clinic operations to identify key inefficiencies
- Digital Automation
- Deployed automated systems to reduce manual processes and eliminate bottlenecks
- Patient Management
- Designed a centralized dashboard to improve scheduling and case tracking
- Process Redesign
- Introduced optimised frameworks to enhance care delivery and resource allocation
- Capability Training
- Trained staff on new systems and operational best practices for sustained efficiency
K29 didn’t just fix inefficiencies, they redefined how we operate. Our patient experience scores are at an all-time high.
- Operational Efficiency
- +30%
- Patient Wait Times
- -45%
- Customer Satisfaction
- +25